Version: 26 August 2026
These Terms and Conditions apply to the use of the AlpineStaff website and platform and to the employment placement services provided by AlpineStaff.
They apply to candidates using the AlpineStaff platform or placement services, as well as to employers, companies and other businesses that engage AlpineStaff to search for or place personnel or otherwise use AlpineStaff’s placement services.
For employers, these Terms and Conditions apply together with the terms separately agreed for the relevant placement assignment.
Where there is any conflict, individual agreements, offers, order confirmations or placement agreements shall take precedence over these Terms and Conditions.
Merely contacting AlpineStaff or visiting the website does not in itself establish a contractual relationship under these Terms and Conditions.
The service provider is:
Melanie Martinz, MA, trading as AlpineStaff e.U.
Gartenweg 6
6161 Natters
Austria
Commercial Register Number: FN 683616v
Commercial Register Court: Regional Court of Innsbruck
Email: hello@alpinestaff.at
AlpineStaff holds the trade licence required to provide employment placement services and operates in accordance with Section 151a of the Austrian Trade Regulation Act (GewO) and the applicable provisions of the Austrian Labour Market Promotion Act (AMFG).
AlpineStaff provides employment placement services specialising in the tourism and hospitality sector in the Alpine region.
AlpineStaff’s role is to connect suitable candidates with businesses and to support both parties in establishing an employment relationship.
As part of its services, AlpineStaff may in particular
– collect and compare job requirements and candidate profiles,
– assess potential matches between candidates and open positions,
– personally pre-select candidates,
– review professional information and qualification documents,
– obtain references,
– conduct personal interviews with candidates,
– provide candidate profiles and application documents to interested businesses,
– coordinate interviews, and
– support the parties throughout the placement process.
AlpineStaff is not the employer of candidates placed through its services and does not provide temporary agency work.
Any employment relationship or other engagement is entered into exclusively between the relevant business and the candidate concerned.
AlpineStaff does not guarantee a successful placement or that any particular vacancy will be filled.
The contractual relationship between AlpineStaff and a candidate is generally established when the candidate registers on the platform and accepts these Terms and Conditions.
AlpineStaff’s placement services are free of charge for candidates.
Registration on or use of the platform does not oblige candidates to accept any particular job offer or to enter into an employment contract.
The contractual relationship between AlpineStaff and the relevant business is established when a business account is registered and these Terms and Conditions are accepted.
Registration, submission of staffing requirements and use of the platform alone do not give rise to any placement fee.
The amount of the placement fee and the basis on which it is calculated for a specific placement assignment will be communicated separately to the business.
The business must accept the applicable placement terms before AlpineStaff first introduces an identifiable candidate within the meaning of Section 10. Acceptance may be given in writing or electronically, including by email, offer, order confirmation, placement agreement or through the platform.
A placement fee may only arise on the basis of such an agreement.
AlpineStaff may make the release of identifiable candidate information or the organisation of an interview conditional upon prior acceptance of the applicable placement terms.
Certain features of the platform require a user account.
Users must provide accurate, complete and up-to-date information when registering and when using the platform.
Login credentials must be kept confidential and protected against access by unauthorised third parties.
User accounts may generally only be used by the registered person or by persons duly authorised to act on behalf of the relevant business.
AlpineStaff may temporarily suspend a user account or individual platform features, or permanently deactivate an account, where there are specific indications of
– misuse,
– intentionally false or misleading information,
– unlawful use,
– security risks, or
– material breaches of these Terms and Conditions.
Any statutory or contractual claims that arose before an account was suspended or deleted shall remain unaffected.
Candidates may create a profile through AlpineStaff and provide information including their professional experience, qualifications, language skills, availability, work authorisation and professional preferences.
AlpineStaff may identify and make suitable positions available to candidates and, where a candidate expresses an interest, introduce that candidate to a specific business.
AlpineStaff may also support candidates in arranging interviews and throughout the subsequent placement process.
The placement service is free of charge for candidates.
Candidates have no entitlement to a particular number of job opportunities, access to specific vacancies, an interview or the conclusion of an employment contract.
Candidates decide independently whether they are interested in a proposed position and whether they wish to enter into an employment relationship.
As part of the placement process, AlpineStaff may review information provided by candidates and assess its plausibility.
Depending on the position and the individual circumstances, this review may include CVs, educational and qualification certificates, professional certificates, employment references, reference and recommendation letters, and information concerning previous professional experience.
With the candidate’s prior agreement, AlpineStaff may also contact referees named by the candidate or previous employers.
AlpineStaff may also conduct personal interviews with candidates in order to better assess their professional experience, motivation, availability and general suitability for potential positions.
The nature and scope of the review may vary depending on the candidate, the position and the supporting documents available.
Where a candidate is described as “verified”, or where AlpineStaff states that the candidate has successfully completed its review process, this means only that the review process determined by AlpineStaff for the particular case has been completed.
Such a review does not constitute a guarantee regarding
– the authenticity or accuracy of all documents issued by third parties,
– all information provided by the candidate, unless that information has expressly been verified,
– the candidate’s future work performance,
– the candidate’s personal or professional suitability for every specific business, or
– the success or duration of any subsequent employment relationship.
Where information has not expressly been verified by AlpineStaff, it is generally based on information provided by the candidate concerned or by other third parties.
Where AlpineStaff expressly undertakes to verify particular information, it shall exercise the required level of care in doing so.
Information concerning work authorisation is generally based on the candidate’s own declaration.
Final responsibility for verifying whether all legal requirements for a specific employment relationship are met and whether any necessary permits or authorisations are in place rests with the relevant business and the candidate concerned.
Employers and businesses may provide AlpineStaff with details of their staffing requirements, open positions and the relevant requirements and employment conditions.
Based on this information, AlpineStaff may search for suitable candidates, pre-select candidates and introduce them to the business.
Depending on the placement assignment, AlpineStaff may provide candidate profiles and application documents, arrange interviews and support the business throughout the recruitment process.
There is no entitlement to a particular number of candidates being introduced, a specific processing time, successful filling of a vacancy or acceptance of an offer by a candidate.
The final hiring decision rests with the business. The decision whether to accept a position rests exclusively with the candidate concerned.
Employment placement services are free of charge for candidates.
Employers generally incur no upfront fees or recurring subscription charges unless expressly agreed otherwise.
A placement fee is payable only if the agreed successful placement occurs.
The amount of the placement fee and the basis on which it is calculated are agreed separately with the relevant business before the first introduction of an identifiable candidate and do not form part of these publicly available Terms and Conditions.
A placement is considered successful once the business and a candidate introduced by AlpineStaff enter into a legally binding employment contract or another agreed remunerated engagement.
AlpineStaff’s entitlement to the placement fee arises when that contractual relationship becomes legally binding.
Where a written employment contract is used, the relevant point in time is when the contract has become legally binding on both parties.
Where an employment relationship is validly established without a written contract, AlpineStaff’s entitlement to the placement fee arises once the parties have reached a binding agreement on the employment relationship, but no later than when the candidate actually starts work.
The placement fee becomes due irrespective of whether the candidate is due to start work immediately or at a later date.
Unless otherwise agreed individually, the placement fee becomes due upon successful placement. AlpineStaff may issue its invoice from that point onwards.
Any payment term stated on an invoice or in an individual placement agreement determines only when payment must be made. It does not change the date on which the successful placement occurs or AlpineStaff’s entitlement to the placement fee arises.
If the candidate subsequently does not commence the position, resigns, is dismissed, the employment relationship is terminated by mutual agreement or otherwise ends, this shall generally not affect a placement fee entitlement that has already arisen.
Statutory VAT shall be charged in addition where applicable.
A candidate is considered introduced when AlpineStaff first provides or releases information, or establishes contact, in a manner that enables the relevant business to identify the candidate.
An introduction occurs in particular where AlpineStaff
– provides the candidate’s name or an identifiable profile,
– provides a CV or other identifiable application documents,
– makes personal information relating to the candidate available to the business, or
– establishes direct contact or arranges an interview between the candidate and the business.
The display of anonymised or otherwise non-identifiable candidate information does not constitute an introduction for the purposes of these Terms and Conditions.
If a candidate introduced by AlpineStaff was already known to the business before AlpineStaff’s introduction and was demonstrably already involved in a specific and ongoing application or recruitment process with that business, the business must notify AlpineStaff immediately following the introduction.
At AlpineStaff’s request, the business must provide appropriate evidence of the pre-existing recruitment process.
Mere prior knowledge of the candidate, inclusion in a general applicant database, a previous application where no recruitment process is currently ongoing, or previous contact that took place some time ago does not automatically exclude AlpineStaff’s entitlement to a placement fee.
If the business does not notify AlpineStaff immediately of an existing specific application, it may subsequently rely on prior knowledge only if it can demonstrate that a specific and active recruitment process with the candidate already existed before AlpineStaff made the introduction.
Direct communication between a candidate introduced by AlpineStaff and the relevant business is expressly permitted and forms part of the placement process.
Following an introduction, the business and candidate may in particular conduct interviews, discuss contractual terms, communicate directly with one another and enter into an employment contract directly.
Direct communication or the conclusion of a contract outside the AlpineStaff platform does not affect AlpineStaff’s entitlement to the agreed placement fee.
If, within twelve months of the initial introduction, the business enters into an employment contract or any other remunerated employment or contractual relationship with a candidate introduced by AlpineStaff, this shall constitute a successful placement and give rise to AlpineStaff’s entitlement to the agreed placement fee.
This also applies in particular where
– further contact takes place without AlpineStaff’s involvement,
– the contract is concluded outside the platform,
– the candidate is hired for a position other than the one originally contemplated,
– the candidate is not hired initially but is engaged at a later date within the twelve-month period, or
– as a result of AlpineStaff’s introduction, the candidate is engaged by a company that is legally or economically affiliated with the original business.
The disclosure of personal information, profiles or application documents relating to candidates obtained through AlpineStaff to other businesses, companies or other third parties is prohibited unless there is an appropriate legal basis for the disclosure and all required approvals or consents have been obtained.
If such information is nevertheless disclosed in breach of these Terms and Conditions and, as a result of that disclosure, the candidate enters into an employment contract or another remunerated employment or contractual relationship within the twelve-month period, AlpineStaff’s entitlement to the agreed placement fee from the business that originally engaged AlpineStaff shall remain unaffected.
Any further claims available to AlpineStaff, including claims for compensation for loss or damage caused by the unauthorised disclosure, shall remain unaffected to the extent permitted by law.
Termination of a placement assignment, closure of a vacancy, deletion of a business account or continuation of the recruitment process directly between the business and candidate does not terminate the protection against circumvention during the twelve-month period.
Employers must notify AlpineStaff without undue delay once they enter into an employment contract or another remunerated employment or contractual relationship with a candidate introduced by AlpineStaff.
This applies irrespective of whether the contract is concluded through AlpineStaff, outside the platform or directly between the business and candidate.
The business must provide AlpineStaff with complete and accurate information required to calculate and invoice the placement fee.
Where necessary to verify or calculate AlpineStaff’s entitlement to the placement fee, AlpineStaff may request appropriate evidence of the conclusion of the contract and of the employment conditions relevant to the calculation of the fee.
Employers must provide AlpineStaff with complete, accurate and up-to-date information concerning open positions and the applicable employment conditions.
Where relevant to the particular position, this includes in particular information concerning
– the role and position,
– place of work,
– intended start date and duration of employment,
– working hours,
– remuneration,
– the applicable collective bargaining agreement and, where relevant, the applicable classification under that agreement,
– the statutory or collectively agreed minimum remuneration,
– any willingness to pay above the applicable minimum remuneration,
– accommodation and meals,
– required language skills and qualifications, and
– any other material employment conditions.
The business is responsible for ensuring that the information it provides to AlpineStaff concerning an open position accurately reflects the actual employment conditions.
Any employment offered must comply with applicable statutory, collective bargaining and other employment-law requirements.
Employers must in particular
– treat candidates fairly, respectfully and without discrimination,
– provide at least the remuneration required by law or the applicable collective bargaining agreement,
– refrain from providing unlawful, misleading or discriminatory job offers or requirements,
– notify AlpineStaff without undue delay of any material changes to the employment conditions,
– inform AlpineStaff if a vacancy has been filled, withdrawn or materially changed,
– provide AlpineStaff with all information necessary to accurately explain the requirements and conditions of the position,
– comply with all applicable employment, social security, residence and work authorisation requirements, and
– refrain from requesting placement for a position affected by a strike or lockout.
AlpineStaff may decline to publish or place a vacancy, or may temporarily deactivate or remove it, where required information is missing or where there are specific indications that the position breaches applicable law, collective bargaining requirements, these Terms and Conditions or fundamental standards of fair and non-discriminatory employment.
The business is responsible for the final assessment of a candidate’s professional and personal suitability for the particular position.
The relevant business is also responsible for ensuring that the employment is lawful, that any required employment or residence permits and registrations are in place, and that the employment relationship is appropriately structured and carried out.
To the extent permitted by law, the relevant business shall indemnify AlpineStaff against justified claims brought by third parties where those claims arise directly from a breach of these Terms and Conditions or a statutory obligation for which the business is responsible.
This applies in particular to claims arising because the business
– intentionally or culpably provides AlpineStaff with false, incomplete or misleading information regarding a position or its employment conditions,
– specifies unlawful or discriminatory requirements,
– unlawfully uses or discloses candidate information or application documents, or
– breaches other employment, data protection or work authorisation obligations for which the business is responsible.
To the extent permitted by law, the indemnity also covers reasonable and necessary legal defence costs incurred by AlpineStaff in connection with such a claim.
The indemnification obligation shall not apply to the extent that the relevant claim results from unlawful or culpable conduct attributable to AlpineStaff itself.
Mandatory statutory liability provisions shall remain unaffected.
Candidates must provide complete, accurate and up-to-date information.
This applies in particular to information concerning
– identity,
– professional experience,
– qualifications,
– language skills,
– availability,
– work authorisation, and
– professional preferences.
Intentionally false information, forged documents or knowingly misleading statements are prohibited.
Candidates must notify AlpineStaff promptly of any material changes to their information or availability.
Where AlpineStaff checks references with the candidate’s prior agreement, candidates must provide accurate information concerning the relevant referees.
Candidates are not required to accept a proposed position or enter into an employment contract.
Where a candidate receives a specific employment offer directly from a business following an introduction by AlpineStaff, the candidate should inform AlpineStaff so that the placement process can be properly concluded.
Profiles, application documents, CVs, references and other personal information relating to candidates that AlpineStaff provides to a business must be treated as confidential.
Such information may only be used for the specific application, selection and recruitment process for which AlpineStaff has provided it.
Information may only be shared within the business with persons who are involved in the relevant recruitment or decision-making process and who require access to the information for that purpose.
Disclosure to other businesses, companies or other third parties is generally prohibited. It is permitted only where there is an appropriate legal basis under data protection law and, where required, AlpineStaff and the candidate concerned have given their prior approval or consent.
Internal assessments, selection notes or other information intended exclusively for AlpineStaff may not be used or disclosed without AlpineStaff’s consent.
Once the relevant purpose for processing the candidate’s personal information no longer applies, the information must be deleted or otherwise handled in accordance with applicable data protection requirements.
Users generally retain the rights to the content and documents they provide.
By uploading or otherwise providing content, users grant AlpineStaff the rights of use necessary to provide the agreed platform and placement services.
This includes, in particular, the right to process and store appropriate application documents and, where necessary for a specific placement process, to provide them to the relevant business.
Users may only provide content and documents that they are legally entitled to use and to make available to AlpineStaff for the relevant purpose.
Content created or provided by AlpineStaff on the website and platform, including in particular text, graphics, designs, logos, trademarks, database structures and other design elements, is owned by AlpineStaff or appropriately licensed unless expressly stated otherwise.
Any reproduction, modification, distribution, commercial use or disclosure beyond the intended use of the platform is prohibited without AlpineStaff’s prior consent unless permitted by law.
AlpineStaff endeavours to operate its website and platform reliably, securely and with as few interruptions as reasonably possible.
Continuous and uninterrupted availability cannot, however, be guaranteed.
Maintenance work, technical issues, security measures, disruptions affecting external service providers or events outside AlpineStaff’s control may in particular result in temporary restrictions.
AlpineStaff may further develop, modify or replace platform features, provided that this does not unreasonably impair material services that have already been agreed.
Personal data is processed in accordance with applicable data protection law and AlpineStaff’s current Privacy Policy.
The Privacy Policy provides information in particular on the nature, scope and purposes of the processing, the service providers used, retention periods and the rights of data subjects.
Where a business receives personal data following the introduction of a candidate and processes that data for its own application and recruitment purposes, the business will generally do so under its own responsibility as a data controller.
The business’s obligations under Section 17 of these Terms and Conditions remain unaffected.
AlpineStaff is required to perform the agreed placement services with due care but does not guarantee any particular placement, hiring or employment outcome.
In particular, AlpineStaff does not guarantee that
– a candidate will accept a job offer,
– a business will hire a candidate,
– an agreed employment relationship will actually commence,
– an employment relationship will continue for any particular period, or
– a candidate will meet the business’s expectations during the subsequent employment relationship.
Where AlpineStaff relies on information provided by candidates, employers, referees or other third parties, AlpineStaff shall not be liable for the accuracy or completeness of that information unless AlpineStaff has itself presented the information incorrectly or has culpably failed to carry out a review that it expressly agreed to perform.
AlpineStaff is not a party to the employment contract entered into between a business and a candidate and therefore generally bears no liability for its content, performance, amendment or termination, or for any breach by either party of obligations arising from the employment relationship.
In particular, AlpineStaff shall not be liable for employment conditions determined or subsequently changed by the business unless AlpineStaff has itself culpably misrepresented those conditions.
Mandatory statutory liability provisions remain unaffected.
This applies in particular to mandatory statutory claims arising from false or incorrect information attributable to AlpineStaff itself, a culpably defective review expressly undertaken by AlpineStaff or the unlawful disclosure of personal data.
In relation to businesses, AlpineStaff shall, to the extent permitted by law, be liable for loss or damage only in cases of intent or gross negligence.
To the extent permitted by law, liability towards businesses for loss of profit, indirect loss and consequential loss is excluded.
Any exclusion or limitation of liability shall not apply where mandatory statutory provisions provide otherwise.
In particular, mandatory claims relating to personal injury and any other liability that cannot legally be excluded or limited shall remain unaffected.
For candidates and other users who qualify as consumers within the meaning of the Austrian Consumer Protection Act (KSchG), the statutory liability provisions shall apply.
Mandatory consumer rights and liability for personal injury shall remain unaffected in all cases.
Candidates may delete their user account using the options provided on the platform and may discontinue their use of AlpineStaff.
Employers may close their user account and terminate open placement assignments unless otherwise provided in an individual agreement.
Termination of a user account or placement assignment shall not affect rights and obligations that have already arisen.
This applies in particular to
– placement fee claims that have already arisen,
– the protection against circumvention under Section 12,
– existing payment and notification obligations,
– confidentiality obligations,
– indemnification obligations where the relevant conditions have already been met, and
– data protection obligations.
AlpineStaff may terminate a contractual or user relationship with immediate effect or suspend access to the platform for good cause.
Good cause includes in particular material misuse, intentionally false information, submission of forged documents, unlawful use or serious breaches of these Terms and Conditions.
AlpineStaff may amend these Terms and Conditions for future contractual relationships, in particular where this is necessary due to legal, technical or business developments.
For new contractual relationships, the version agreed at the time the relevant contract is entered into shall apply.
Amendments affecting existing contractual relationships will be communicated to the affected users in an appropriate manner and shall take effect only to the extent that they have been validly agreed or are otherwise permitted by law.
Merely publishing a new version on the website does not automatically amend existing contractual rights and obligations.
Austrian law shall apply, excluding its conflict-of-laws rules, unless mandatory statutory provisions provide otherwise.
For consumers, this choice of law shall apply only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the country in which they have their habitual residence.
For disputes with businesses arising out of or in connection with a contractual relationship with AlpineStaff, the court with subject-matter jurisdiction at AlpineStaff’s registered place of business shall have jurisdiction to the extent permitted by law.
For consumers, the statutory rules on jurisdiction shall apply exclusively.
If any provision of these Terms and Conditions is or becomes wholly or partly invalid or unenforceable, the validity of the remaining provisions shall remain unaffected to the extent permitted by law.
The applicable statutory provisions shall apply in place of any invalid or unenforceable provision.
Version: 26 August 2026